Terms and conditions


1 - Field of application
1.1. These conditions of sale apply:
(a) to all the offers contained in this website - also called "site" - issued by BEST PET , headquartered at Rua Carvalho Araujo, 14 - Vale de Milhaços, 2855-421 Corroios; It is
(b) all agreements and relationships concluded between BEST PET and any customer who places orders through this website.
1.2. BEST PET only accepts product orders through this website, subject to these conditions of sale.
1.3. The general conditions of sale are the only ones to be applicable and replace all other conditions, except prior express and written agreement. BEST PET may, from time to time, modify certain provisions of its general conditions, and it is also necessary that this be re-read each time you visit the SITE.COM website (hereinafter referred to as "Site"). We consider that when the order is validated, the customer is automatically accepting our general conditions of sale.

2 - Registration and Order Process
2.1. registration

To make your purchases through this website, you must register in advance. The data requested for registration are:
Name and Nickname
Tax Identification Number
complete address

2.2. Order

2.2.1. Choice of Products
The products presented on this website are grouped by several Categories. These categories are identified in the left column on the internal pages of the website. By choosing one of these categories you will have access to the category belonging to the selected area, as well as to the list of products.
In each of these categories there may still be aggregated subcategories. By selecting a category or subcategory you will have access to the list of products.
The products displayed on the site that you intend to order, must be inserted in the shopping cart, using the "Buy" option. You can also obtain more detailed information about the products displayed by clicking on the product name, to access detailed images of the same, their designations and references, characteristics, other models, etc..

2.2.2. Shopping cart
After having placed all the products you wish to order in the shopping cart, you can proceed and complete your order. For this purpose, you should observe the following steps:Step 1 - Identification;
If you have already logged in, you can proceed to Step 2.
Step 2 - Billing account and address;
Step 3 - Address for Delivery;
Step 4 - Form of Delivery;
Step 5 - Form of Payment;
Step 6 - Confirm Order;
After confirming your order, you will receive an order receipt email.

2.2.3. Order Acceptance
Confirmation of the availability of the ordered products and the acceptance of your order will be made by telephone or, if this is not possible, by sending a new e-mail.
Only with this acceptance by BEST PET will the agreement be formed that binds BEST PET and the customer, and of which these conditions of sale form part.
BEST PET may withdraw, at any time, any offer or change the indicated price until the existence of the agreement with the customer.
BEST PET cannot be held liable for any typographical errors.
The images shown may not match the products.

3 - Deliveries and Shipping Fees
3.1. See conditions at: Shipping & Returns

3.2. BEST PET respects the deadlines of an order as long as there is stock availability.
In the event that one of the ordered products is not available in stock, BEST PET will contact the customer by email or by telephone within 15 days from the order date, BEST PET will make its best efforts with the aim of delivering the products and/or services on the scheduled date, but cannot be held responsible in case of delay for any reason.

4 - Other Procedures related to Deliveries
To be defined by the customer

5 - Means of Payment
The available payment methods are:

(a) Prior bank transfer
(b) Multibanco References
(c) Credit/Visa Card

(d) MBWay

(e) PAY Pal

6 - Purchase Resolution
6.1. The customer has a maximum period of 14 days to freely resolve the purchase agreement entered into with BEST PET .

6.2. For this purpose, you should contact us through the geral.bestpet@gmail.com _ or through 917 382 610 . The return of the products, as well as the delivery of their replacements or the issuance of a credit note or cash reimbursement, will be carried out on a date to be agreed. You must always return the products in their original packaging, with all accessories and proof of purchase.

8 - Processing and Security of Personal Data
8.1. In compliance with the provisions of the Personal Data Protection Law, the customer of BEST PET and user of the website may, at any time, exercise the rights of access, rectification, cancellation and communication of their data through the following ways: in the area of ​​the site designated as "My Account", through geral.bestpet@gmail .com or by calling 917 382 610. If you wish to cancel your e-mail, you must cancel it using the e-mail address that is in our database, otherwise we will be unable to remove it.
8.2. The customer authorizes BEST PET to automatically process the customer's personal data, including all those disclosed at the time of registration on the website, for the purposes necessary for contracting with the customer, management and execution of purchases and respective registrations, access control , including the use of "cookies" technology, which may be accessed by BEST PET service providers and suppliers, namely accounting and auditing companies.

8.3. The customer authorizes BEST PET to disclose the customer's personal data to other companies belonging to the same group or to third parties based in Portugal for advertising purposes, including direct marketing, publicity, prospecting and market analysis, however the customer may oppose such disclosure in the existing field on the website intended for this purpose.

9 - Other Rights and Responsibilities
9.1. username
Each registered customer will choose a Username (e-mail) that is unique, personal and non-transferable. The password is chosen by the customer at the time of registration and must be kept secret.
9.2 Transaction Security
The Payment Methods available for collection guarantee you payment on delivery and, at the same time, a maximum level of security, whether made in cash or check.
9.3. Prices and Limitation on Existing Stock
Prices are shown in euros and include applicable fees and taxes (VAT). The prices indicated are exclusive to purchases through this website.
The availability of the products presented on the website is limited to the existing stock at any given time. Prices and other descriptions are subject to change without notice, including due to restocks.
9.4. Ownership of Contents and Distinctive Signs
All data and content on the site, including distinctive trade signs, are the exclusive property of BEST PET or third parties and as such are protected by law.
9.6. Errors in the Contents
BEST PET assumes no responsibility for any errors in the content of the website and the information provided. BEST PET makes every effort to ensure the accuracy and compliance of the website, reserving the right to freely change the website's contents, at any time and without prior notice.

9.8. Internet usage
BEST PET will not be responsible for damages and inconveniences resulting from the use of the Internet, including, for example, as a result of the disruption or deficiency of the service and access, external intrusion or the presence of computer viruses, or any case of force majeure.
9.9. newsletter
Newsletters sent by e-mail are intended for the dissemination of promotions and general information about BEST PET . The customer will be able to receive the Newsletter, from the moment he registers in the Newsletter or on the website, as long as there is no indication to the contrary in the registration form.

10 - Legislation and Jurisdiction
Any agreements and documents to which these conditions of sale apply are governed by Portuguese law. Disputes arising from any agreements or documents to which these conditions of sale apply will be submitted to the competent courts in Portugal.